Services

IT Applications Shared Services

IT Architecture and Innovations

IT Architecture team under IT-Apps group working on various Project that deals with ground-up development, collaborating with different group/domain on integration & design, addressing complex business requirements, conducting R&D and part of Global IT Architecture group to identify and cascade needs for standards and reusability to optimize cost for build and run.

Applications  Development & Support

Applications Development & Support The Applications Development and Support Team is responsible in providing solutions, whether the development of new requirements or customizations to existing applications needed by the business. The team is also adept in providing support services that complement any development by engaging with the IT partners and business stakeholders to better understand the applications, processes and business-critical scenarios ensuring continuity of service.

Project Management and Quality Assurance

The team covers different functions in the IT Application team - Project Management, Business Analysis, QA and Service Excellence.

Project Management covers Customer Engagement,  Stakeholder Coordination, Project activity monitoring and reporting of project status.

Business Analysis, Requirements Gathering or Process mapping as a service is done to understand the needs and requirements of the customer in preparation for a project, support or service to be rendered.

QA can be part of the Application Development or can be offered as a Service. QA ensures that the development and application perform as required and expected. The team performs both Manual and Automated Testing.

Service Excellence team covers Service Level Agreements, Key Performance Indicators, and Customer Survey. CMMI activities are also managed in this area. The team also includes an in-house Optometrist ensuring that the applications developed and services include Optic Health and considerations.

Master Data Management and Customer Service

The Master Data Management team closely collaborates with different entities of  Essilor to bring a systematic approach to data integration that ensures consistent use and reuse of data. Mainly responsible for data accuracy, consolidating critical data from the different gatekeepers, analyzing and generating management reports for sound business decisions. 

Our Customer Service team provides voice and back-office support with specialization on order management. Work hours of the team can be expanded to support 24 x 7 operations. Just like almost all of our services, this service is something that we can custom made or tailor fit depending on the actual customer setup requirement.
 

Infrastructure Shared Services

The Infrastructure Shared Services reinforces the standardization of IT Infrastructure and provides efficient and robust services to support the Essilor entities and its customers. It is a 365x24x7 Global organization that delivers Infrastructure services toward IT departments in the Essilor zones. The Infrastructure team is composed of specialists on a large scope of technologies, in respect of the ITIL best practices with a continuous improvement approach to ensure a high level of quality.

Global Service Desk

Our Global Service Desk team is the centralized front liners of the entire IT team, responsible for providing first level, immediate technical assistance @24x7x365 to all of Essilor Group. The team is equipped to provide the efficient first level of support, connecting to other IT units ensuring that business continues its usage of IT applications and operates continuously. The highly customer-oriented Service Desk specialists communicate effectively in a timely manner via different mediums – telephony, email and on-line support maintaining a professional business relationship. Inherent to the delivery of the services, the Global Service Desk is knowledge-centered support ensuring that specialists to have a sound basis on support attuned to the scope of the application support, processes, and protocols of communication. Likewise, as the main entry point for Incident and Request Management, it allows the Global Service Desk team to proactively provide inputs in managing incidents and requests based on analyzed data and in collaboration with the IT counterparts from the region.

Finance Shared Services Center

Our Finance Shared Services Center (FSSC) currently supports seven (7) Transitions and thirty one (31) Essilor European/AMERA entities worldwide, delivering accurate and quality financial report & information and providing cost efficient and reliable accounting services and porcesses across the Accounts Payable, Accounts Receivable and Generel Ledger functions. We have expertise on both Oracle and MFG Pro ERP systems. We look for ways to continuously improve and streamline our processes to maximize the ROI of our customers. We grow and develop our talents to be the best-in-class provider of Accounting and Finance Service.