IT Applications Shared Services
Global Help Desk
Our Global Help Desk team is the centralized front liners of the entire IT team, responsible primarily for providing first level, immediate technical assistance to all of Essilor Group. The team is equipped to provide efficient first level of support @ 365x24x7, connecting to other IT units ensuring that business continues its usage of IT applications and operates continuously. The highly customer-oriented help desk specialists communicate effectively in a timely manner via different channels – telephony, email or on-line support maintaining a professional business relationship.
Inherent to the delivery of the services of Global Help Desk is a knowledge-centered support ensuring that specialists have a sound basis on support attuned to the scope of the application supported, processes and protocols of communication. Likewise, as the Main Entry Point for Incident Management it allows the Global Help Desk team to proactively provides inputs in managing incidents based on analyzed data and in collaboration with the IT counterparts from the region.
Applications Development & Support
The Applications Development and Support Team is responsible in providing solutions, whether development of new requirements or customizations to existing applications needed by the business.
The team has been able to ramp up and adapt quickly and efficiently on new technologies (Workday) being one example.
Project Management and Quality Assurance
Quality team is responsible for checkpoint in the development of applications which is also extended as a service to any application environment that requires QA/testing activities.
Data Gathering and Business Analysis as a service which is done as an added assurance of the project execution as the team believes handling this well at the start will eliminate concerns that may arise in the middle to end of the project.
Our Data Management team closely collaborates with the Operations and Commercial teams from different entities, mainly responsible in consolidating critical data, analyzing and generating management report for sound business decisions.
Infrastructure Shared Services
The ESSPI Infrastructure Shared Services reinforces the standardization of IT Infrastructure and provides efficient and robust services to support the Essilor business. It is a Global organization that delivers Infrastructure services toward IT departments in the zones. The Infrastructure team is composed of experts on a large scope of Infrastructure technologies, in respect of the best practices of ITIL to respect a high level of quality in the global delivery on 24x7 mode.
E-Commerce and Digital Solutions
Our Ecommerce and Digital Solutions team develops online and mobile applications that connects products and services to customers.
Finance Shared Services
Our Finance Shared Services (FSS) currently supports seven (7) Transitions and nine (9) Essilor European entities worldwide, delivering accurate and quality financial report & information and providing cost efficient and reliable accounting services. We look for ways to continuously improve and streamline our processes to maximize the ROI of our customers. We also provide reliable support to business continuity plans (BCP) of our clients. We grow and develop our talents to be the best-in-class provider of Accounting and Finance Service.